As part of the validation phase, it is necessary to review whether the customers’ requirements are in line with their expectations. Those expectations can evolve over time alongside with the user’s driving experience. A higher level of driving experience might lead to evolving capabilities of the user based on different learning curves (Abbink et al. 2018).
Main Question
Is a process established to understand how customer expectations can be satisfied?
Sub-Questions
- Does the process consider how customer expectations and capabilities change based on their driving experience in automated driving mode?
- Does the process consider how customer expectations evolve based on their driving experience in manual driving?
References
- Abbink, D. A. et al (2018) ‘A Topology of Shared Control Systems—Finding Common Ground in Diversity’, IEEE Transactions on Human-Machine Systems, pp. 509-525, Oct. 2018, doi: https://doi.org/10.1109/THMS.2018.2791570